Shipping policy
Order Processing & Dispatch
We prepare and ship out all customer orders within 1–3 business days after payment confirmation, reducing waiting periods to ensure customers receive their purchased items in a timely manner.
International Shipping & Delivery Time
Our standard international delivery generally takes 6–14 days to reach most global destinations. Delivery times are estimated and may vary depending on shipping destinations and local customs clearance efficiency. You can select the rush shipping option at checkout if you require expedited delivery services.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page prior to payment, with absolutely no hidden fees or extra surcharges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All applicable charges are the sole responsibility of the order recipient. We recommend verifying your local import regulations before placing an order to avoid unexpected additional expenses.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials suitable for fresh goods, fully protecting products and preserving freshness throughout the transportation process.
For high-value orders, optional shipping insurance is available at checkout, providing enhanced protection and peace of mind during parcel delivery.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects are discovered after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions on a case-by-case basis.
Customer Support
If you have any questions about shipping procedures, customs clearance or delivery progress, our dedicated support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: support@theodzone.shop or phone: +64 22 184 9302.
Thank you for choosing THEODORE JAMES CARTER! We continually optimize our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.